Infinity Satellite Communications - Support

When choosing a satellite communications solution from Infinity, you are assured of the highest levels of customer and technical support.

Our satellite networks are monitored 24 hours a day, 7 days a week, 365 days a year from our network operations centre and our customers have access to our technical team with unlimited telephone* and email support.

Our advanced network management systems allow us to troubleshoot 98% of technical support issues remotely. This linked with very high network availability statistics mean that we can offer reliable and robust solutions, ideal for mission critical sites and providing connectivity in project dependant remote locations.

We offer multilingual support on all platforms. If your site or installation is 'mission critical' or you need enhanced support levels or a permanent engineer on site, we can offer escalating levels of support from 'best endeavour' to 'four hour fix'.

Please contact us for a quote outlining your project's specific requirements. If you have a support query or wish to request a support call from us please contact us using the form below or click here to return to the front page.

Support form

Name
Email address
Telephone number
Details of your support query

*Telephone support hours depend on platform, package and support level selected.